Find out what your customers really hear when they call.
AI Secret Shopper is an AI customer that calls, chats and emails your business the way a real customer would. It scores every interaction, so you know when the phone rings out, the quote is wrong or the follow-up never comes.
How it works
Traditional mystery shopping means one visit a quarter and a report weeks later. An AI shopper can check in every day.
Pick the scenarios
New customer asking for a price, an existing customer with a complaint, an after-hours call. You choose what your team should be ready for.
The AI shops you
It calls your phone line, opens your website chat or sends an email, and behaves like a real customer would.
You get a scorecard
Answered or missed, how long it took, whether the information was right, whether anyone followed up, with a recording or transcript to back it up.
What it checks
The things that lose customers quietly, before anyone complains.
Missed and unanswered calls
Rings out, full voicemail boxes and hold times, measured on real calls at real times of day.
Accuracy
Prices, hours, availability and policies, compared against what you say your team should tell people.
Follow-up
Whether the callback, quote or email you promised actually arrives, and how long it takes.
Tone and script
Greeting, courtesy and whether the key questions get asked, scored the same way every time.
Built for businesses that live on the phone
- Multi-location service businesses: home services, clinics, dealerships, property management
- Franchise owners who need the same standard at every location
- Call centers and answering services that want independent quality checks
- Agencies that sell leads and want to prove the leads get answered
AI Secret Shopper is in early access. The features above describe what we are building. Tell us how you would use it and we will contact you when your account can be set up.
Questions people ask
What is an AI secret shopper?
An AI secret shopper is software that contacts a business by phone, website chat or email while acting as a normal customer, then scores how the business handled it: whether it answered, how fast, whether the information was correct and whether anyone followed up.
How is it different from a human mystery shopper?
A human mystery shopper typically visits or calls a few times a quarter. An AI shopper can run the same scenario every day, at any hour, and score it the same way each time, at a lower cost per check.
What channels can it test?
Phone calls, website chat and email are the channels AI Secret Shopper is being built to test, because that is where most missed leads happen.
Will my staff know it is an AI?
You decide. Some businesses tell staff that ongoing quality checks happen; others use it as an unannounced audit. Recording and disclosure rules for calls vary by state, and the service is designed to follow them.
Who is it for?
Businesses that depend on answering inquiries: multi-location service companies, franchises, clinics, dealerships, property managers, call centers and lead-generation agencies.
Is it available now?
AI Secret Shopper is in early access. Email hello@aisecretshopper.com with your business type and number of locations to be contacted when accounts open.
Want to be one of the first businesses we shop?
Email us your business type and how many locations you have. We will reply personally.
hello@aisecretshopper.com